Lead Service Designer

Are you an artisan of design, a magician of user experience? Are you someone known for your thought leadership – the one who others turn to for fresh ideas and industry trends? Or are you a visionary wanting to make the world a better place for

people all over the world? Then join us!

We’re currently looking for a Lead Service Designer to join our Service Design team in Helsinki.

As a Lead Service Designer you will be part of our global team of skilled and experienced Service Designers, UX & UI Designers, Insight and Innovation Specialists, Brand Strategist and Developers. You will work on a varied and wide range of projects for clients in diverse sectors. With us you get to build your professional brand, work with a fun and skilled team and be a vital part of our design studio that produces some of the most exciting products and services.

In this role you will lead client engagement and dialogue around service design, customer experience and customer centricity. You will plan, execute and lead transformative CX-programs for our clients and master related project portfolio. You will participate in the creations of creative proposals, and lead project teams from the discovery stage through to the finished solution. To keep your expertise up to date you have the possibility to do service design also in practise. 


  • You have solid professional experience of service design (at least seven years of work experience), having led, planned, run, and delivered numerous end-to-end multi-channel design projects in different business contexts.
  • You have successfully led transformative CX-programs for different types of organisations.
  • You are a strategic thinker and you have experience on how customer experience and service design is aligned with the strategic business objectives.
  • You have managerial experience and you are good at guiding and mentoring other service designers.
  • You have a strong portfolio of design-thinking projects that demonstrates use of insight, data, technology and commercial know-how to deliver strategic, customer-centered solutions.
  • You have good communication skills — you’re confident presenting and justifying design decisions, and can communicate clearly and translate ideas to stakeholders and team members.
  • You have a customer-first mindset, with the maturity and initiative to do what it takes to keep our clients happy.


We are obsessed about future-proofing businesses. Digitalist develops genuine digital turnkey solutions which are recognized globally as innovative and creating concrete business value. We live and breathe a co-creation way of working and delivering results for our clients. We operate currently in Helsinki, Stockholm, London, and Vancouver, and serve clients globally through these locations. Digitalist Group is listed on NASDAQ OMX Helsinki Ltd.

Can you see yourself joining us at Digitalist? Fill in the application form and tell us about your skills and what motivates you. The sooner we hear from you the better!

Interested to know more about the role or Digitalist? Don’t hesitate to contact Mikko Koivisto – our Service Design Director, +385 50 301 1172 or mikko.koivisto(a)digitalistgroup.com. He is always ready to give you more information or go for coffee or lunch with you. 

Please send your application by October 31, 2021. Position will be filled as soon as a suitable candidate is found.

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!


Pohjoisesplanadi 35
00100 Helsinki Directions View page

Why us?

Innovation is at the heart and soul of our company, and to be innovative, you have to be modern. This means a working environment and company culture, where we work together as individuals, a unique personalities, that bring something to the table. From day one. We started as a Network and to this day networking, co-creation and simply getting inspired by people around us is something we value tremendously.

We believe it's not about balancing work and life, but about merging the two into an inspiring combination, where work is inspired by life and vice versa. From power breakfasts to internal start-ups, we inspire each other, and that makes us uniquely great environment to work at. 

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