Lead Service Designer - Vancouver

Lead Service Designer - Vancouver

Digitalist develops genuine digital turnkey solutions which are recognized globally as innovative and creating concrete business value. We live and breathe a co-creation way of working and delivering results for our clients. Through this, we are able to offer companies much more than hired resources for creating digitalization. With the members of the open Digitalist Network and our employees, all our customers will have an excellent chance to watch, learn and participate in the digital revolution in an unseen way. We operate currently in Finland, Sweden, UK, and Canada, and serve clients globally through these locations. Digitalist Group is listed on NASDAQ OMX Helsinki Ltd.

Are you an artisan of design, a magician of user experience? Are you someone known for your thought leadership – the one who others turn to for fresh ideas and industry trends? Or are you a visionary wanting to make the world a better place for people all over the world? 

We are Digitalist Group and we have a proposal for you.


As a Lead Service Designer you will co-create and deliver innovative and impactful concepts and solutions to our customers. You will lead, plan and execute client projects, proposals and pitches. You will also conduct client workshops and customer interviews. Our experts work both at our conveniently located studio in the heart of Vancouver (currently all remotely from their home) and on-site at our clients’ premises depending on the project.

Like us you understand the importance of seeing the big picture and can distill down to digestible design components, you make decisions without wobbling on the details and have the stamina to work on long-term projects. With us you get to build your professional brand, work with a fun and skilled team and be a vital part of our design studio that produces some of the most exciting products and services.


We are looking for someone with an overall positive outlook on life and work. You will fit right in if you believe in the power of teamwork and collaboration, deliver on your promises and have the curiosity to continuously seek new approaches and ways to grow. We appreciate that you have a change agent’s mindset and are eager to embrace new technologies and design methodologies. You must have passion for design, a strong work ethic, and nurture valuable connections in your field and community.


Key tasks and responsibilities:

  • Lead client engagement 
  • Engage in internal and external dialogue around the service design discipline
  • Expert knowledge and practice of service design and research methodologies and tools, including qualitative and quantitative research methods
  • Excellent workshop planning, presentation and facilitation skills
  • Creation of service design blueprints, presentations, reports, and key project documentation
  • Strong communication and presentation of your designs and solutions across stakeholders, partners, and team members
  • Client facing / Consultant work:
  • Build strong and customer-centric service design solutions for our clients
  • Produce metrics to follow to guarantee the best business performance
  • Define digital strategies that align business, customer, and associate needs
  • Identify and act on opportunities within projects
  • Analyze and respond to client briefs in a timely manner
  • Effectively prioritize and deliver to deadlines
  • Excellent personal time management
  • Act as a change agent for customer projects
  • Design Skills and Expertise:
  • Relevant work experience in the service design discipline for a minimum of 7+ years
  • Education in relevant service design disciplines (Service design, Business design, Systems design, Interaction design, and Graphic / Communication design)
  • Great industry experience and a stellar design portfolio showcasing service design expertise
  • Mastery of the Digital Service Ecosystem and User-Centric practices
  • Solid experience developing and executing service design solutions, including proven launched service solutions in the real world
  • Collaborative work style with flexibility and positivity
  • Hands-on experience of iterative/lo-fidelity prototyping
  • Empathetic nature and eagerness to embrace new technologies and new design methodologies


Can you see yourself joining us at Digitalist? Fill in the application form and tell us about your skills and what motivates you. The sooner we hear from you the better!

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!


123 Cambie St
V6B 4R3 Vancouver Directions View page

Why us?

Innovation is at the heart and soul of our company, and to be innovative, you have to be modern. This means a working environment and company culture, where we work together as individuals, a unique personalities, that bring something to the table. From day one. We started as a Network and to this day networking, co-creation and simply getting inspired by people around us is something we value tremendously.

We believe it's not about balancing work and life, but about merging the two into an inspiring combination, where work is inspired by life and vice versa. From power breakfasts to internal start-ups, we inspire each other, and that makes us uniquely great environment to work at. 

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